SYSTEMS & METHODS INC Customer Service Representative SDU1 in SAN ANTONIO, Texas
CUSTOMER SERVICE REPRESENTATIVE-STATE DISBURSEMENT UNIT Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 40 years as a family-owned business, SMI considers its employees part of an extended family. Our culture is one of team work, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits. We are a multi-state operations and administrative private company with a staff of over 600 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contractual requirements. In addition, the Customer Service Representative will be responsible for other duties as assigned. Required Skills Knowledge of: Customer service techniques, including how to handle upset callers Modern office practices, procedures, and equipment Ability to: Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs Maintain accurate and interrelated records Respond promptly to customer needs Identify and resolve errors Work with integrity and ethically Work independently with little direction Meet schedules and timelines Work confidentially with discretion Communicate effectively, both orally and in writing Apply interpersonal skills using tact, patience, and courtesy Type 45 wpm Required Experience High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field OR an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products Bilingual in English/Spanish Preferred; not required IN ORDER TO BE CONSIDERED FOR THE POSITION, YOU MUST COMPLETE THE ONLINE APPLICATION VIA THE SMI CAREERS PAGE. A Customer Service assessment will be required prior to an interview. We are an Equal Opportunity Employer. We are a Drug Free Workplace.