Qualfon Customer Care Associate - Downtown location in San Antonio, Texas

Customer Care Associate - Downtown location

at Qualfon

Date Posted:

4/21/2018

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Job Description

Job Summary

OVERVIEW MUST BE A HAVEN FOR HOPE RESIDENT TO APPLY

Provide professional, friendly customer service in an exciting, fast-paced environment. Communicate with customers via telephone or online chat, assist with customer inquiries, and accommodate any additional customer requests as needed while enjoying a rewarding,challenging work culture.

Area of expertise (Skills)

POSITION DESCRIPTION

  • Communicate with customers through telephone, written online chat/email

  • Provide information in response to inquiries about products or services

  • Provide assistance in navigating the website

  • Offer suggestions for complementary items

  • Additional tasks and projects as assigned

  • Starts at $10.00 per hour

Area of expertise (Skills)

Preferred Qualifications:

  • Fluency in Spanish - reading, speaking, and writing

  • Experience within a call center environment

  • Knowledge of insurance terminology and practices

  • Knowledge and understanding of billing invoices/statements

Other Skills and Experiences (Min)

Knowledge, Skills, Abilities and Competencies:

  • Knowledge of and familiarity with commonly-used concepts, practices, and procedures related to customer service

  • Pleasant and professional telephone etiquette

  • Strong verbal and written communication skills

  • Ability to navigate through multiple software systems and applications while assisting customers on the phone

  • Ability to rely on instructions and pre-established guidelines to perform required tasks

  • Ability to identify and help implement continuous improvement of processes, skills, and customer service interactions

  • Take-charge attitude: capable of taking on the challenges that providing excellent customer service can present

  • Flexible, open-minded, and solution-oriented, with the ability to handle different customer interaction scenarios appropriately

  • Ability to adapt to a fast-paced call center environment, with strong emphasis on multi-tasking while actively listening to customers

  • Problem-solving and strong analytical abilities

  • High level of creativity, energy, and latitude

  • Excellent judgment and decision-making skills

  • Strong computer and computer software knowledge, skills, and abilities

  • Exceptional typing skills

  • Regular and punctual attendance

  • High level of professionalism and ability to respond to customer inquiries promptly

JOB KEYWORDS: call center, customer care, front desk, customer service, customer support, customer relations, call center representative, customer service, service specialist

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Customer Care Associate - Downtown location

Job Snapshot

  • Employee Type:

Full-Time

  • Location:

San Antonio, TX

  • Job Type:

General Business

  • Experience:

Not Specified

  • Date Posted:

4/21/2018

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

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