Tenet Healthcare Account Resolution Specailist- San Antonio in San Antonio, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for an Account Resolution Specialist

JOB SUMMARY

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  • Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.

  • Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program

  • Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

  • Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective verbal and interpersonal skills

  • Essential computer skills on a PC or Mac

  • Basic knowledge of CPT and ICD-codes

  • Basic Knowledge of UB-92 and Explanation of Benefits (EOB) interpretation

  • Understanding HIPAA/ regulations

  • Basic knowledge of FDCPA

  • Ability to work with a team setting and be supportive of the team members

  • Ability to work successfully in a fast paced environment

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job

  • High School Diploma or equivalent

  • One or more years call center customer service or collection experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment

Job: Conifer Health Solutions

Organization:

Title: Account Resolution Specailist- San Antonio

Location: TX-San Antonio

Requisition ID: 1805007555