CBE Companies Part Time Fraud Service Rep - Create Your Own Schedule!! in New Braunfels, Texas

Job Description

CBE Companies is looking to fill Part Time Fraud Service Representative positions for our Call Center in New Braunfels, TX. This position is a customer service role. Once you complete training (Monday - Friday from 5:30pm - 10:00pm beginning May 7th) you will be able to create your own schedule.

* *Position Responsibilities:

  • Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud)

  • Reviews, identifies and deters fraudulent activity

  • Look for trends to proactively identify characteristics of "good" vs. "fraudulent" orders

  • Inbound and outbound calls to and from consumers related to potential fraudulent activities, providing excellent customer service in the process

  • Analyze available information via multiple internal and external tools to identify the issue and bring resolution in order to improve current cash flow and revenue stream initiatives

  • Reduce fraud losses while improving customer service experience & protection

  • Provide excellent customer service to escalated calls when required

Job requirements:

  • High School Diploma or equivalent

  • Minimum of one year of experience operating a computer in a Windows based environment

  • Minimum of 6 months of work experience in a customer service environment

  • Strong work ethic demonstrated through attendance and schedule adherence

  • Ability to analyze and problem solve

  • Excellent verbal and written communication skills

  • Self-starter with great attention to detail

  • Demonstrated ability to work independently and as part of a team in a dynamic and fast-paced environment. Must be able to manage multiple projects simultaneously, adapt to changing priorities and meet aggressive deadlines.

  • Ability to learn new information and integrate processes

Pay Information:

Rate of Pay: $11.25 - $11.75 per hour based on shift

We have some Bilingual Part Time openings available, which would pay $11.75 - $12.25 per hour based on shift.

Training will be Monday - Friday from 5:30pm - 10:00pm for 5 weeks. Once you complete training, you will be able to create your own schedule!!

In addition, we offer a full benefit package that includes paid time off, 401(k), life and health insurance.

Interested candidates who have a desire to get on board with a rapidly growing company should submit their resume. Learn more about our company by visiting www.cbecompanies.com.

CBE is an Equal Opportunity/Affirmative Action Employer. CBE encourages minorities, females, individuals with disabilities and protected veterans to apply. Background checks and drug testing required.

Tracking Code: 1071-049

Job Location: New Braunfels, Texas, United States

Department: Operations

Hiring Manager: Barbara Findley

Position Type: Full-Time/Regular