TIAA Regional Advisory Coach - Training & Development in Lewisville, Texas

Description:

COMPANY OVERVIEW:

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website at https://www.tiaa-cref.org/public/about-us/who-we-are-at-tiaa-cref .

POSITION SUMMARY:

The Regional Advisory Coach will assist the business-line Leadership Team with decreasing the time to full productivity of new hires, addressing “on the job” development needs of existing staff; and delivering relevant and timely talent and development solutions in partnership with business-line leadership and Productivity and Development.

  • Supports new hires in their Practice Management and business planning processes to ensure focus, quality and effective implementation

  • Coaches new hires in the skills of Consultative Selling Process and the TIAA approach to client engagement and Practice Management ; observe client interactions and document

  • Acts as Subject Matter Expert in the design, development, and delivery of training to all employees

  • Identifies training opportunities within our current process

  • Takes guidance from business-line managers and then collaborates on the development needs of individual new hires

  • Assesses knowledge and experience level of new hires and ensures a development plan is in place to close the gap with job requirements

  • Delivers coaching and training to new hires and existing staff that results in improved team performance

  • Supports Directors in facilitating strategy calls with new hires

  • Call center and/or virtual coaching experienced preferred

  • Supports engagement and retention of talent

  • Provides support, as needed, in the interview process for new advisory roles

  • Provides new hire feedback on developmental opportunities in one-on-one and group coaching

Qualifications:

QUALIFICATIONS:

  • At least 10 years of experience as an Advisor, Financial Consultant, and/or Coach

  • Bachelor’s Degree, Masters Preferred

  • Call center and/or virtual coaching experience

  • Extensive knowledge of TIAA’s organization, operating model, products, services, systems and tools, policies and procedures; IAS scorecards

  • Excellent communication skills (oral, written, interpersonal)

  • Demonstrated ability to give and receive feedback

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf .

If you need assistance applying due to being visually or hearing impaired, please email Careers Help .

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

C23921

Job: Client Services

Primary Location: NC-Charlotte

Req ID: 1712286