Baylor Scott & White Health Sr. Supervisor Clinic Operations - Lakeway/Austin Job in Lakeway, Texas
The Sr. Supervisor of Clinic Operations manages the front end operations for a designated clinic or multiple clinics. The Sr. Supervisor of Clinic Operations sets performance standards, monitors work activity for accuracy and total work output, and coaches and mentors employees for development. The Sr. Supervisor of Clinic Operations will have responsibility for the following:
Provides subject matter expertise for employees supervised.
Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities for LEAN applications and implements changes as needed.
Serves as part of the work team, performing duties as needed, working alongside team members.
Works with next level leadership to implement changes consistent with clinic operational plans.
Routinely provides reports on operational metrics and explains variances against plan.
Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
Provides input into budget process to ensure resources are sufficient to service patient needs and provides a clean and safe work environment for employees and patients.
The ideal Sr. Supervisor of Clinic Operations candidate will possess the following:
Basic understanding of the revenue cycle and how the work unit fits into the overall plan.
A professional demeanor with the ability to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
Excellent interpersonal skills and problem solving skills.
Location/Facility - Baylor Scott & White Clinic Austin
For more information on the facility, please click our Locations link.
Specialty/Department/Practice - Lakeway Specialty Clinic
Shift/Schedule - Full time/Day shift
Benefits - Our competitive benefits package includes*:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!
High School Diploma or GED required.
Two years' experience in a related field, healthcare, customer service, call center or insurance industry is required. Preference is for healthcare experience.
Supervisory experience is preferred. Demonstrated teaching and mentoring skills are preferred.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.
We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.