ADT Security Services, Inc. Technical Customer Service Representative (B) - Evening Shifts Beginning April 30, 2018 in Irving, Texas

** Job Summary:

You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

/ Scheduling: // /

This position has overnight schedules to include weekend shifts. Shifts start between 2:00p - 6:00p.

/ Compensation // : /

$14.83 per hour to $17.65 per hour depending on call center experience plus a 10% shift differential if applicable.

/ Orientation and Training // : /

Orientation and training for this position will begin Monday, April 30th for approximately 4-6 weeks from 9:00a-5:30p. Paid training.

Why do you want to be an Everyday Hero? Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.

  • (Medical, Dental, Vision, 401IK with 5% matching.

  • Paid vacation time (We all need to recharge our batteries at some point.).

  • $7,500 Tuition Reimbursement.

  • A great environment. Everyone says it. We mean it.

  • Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!

As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.

Our Ideal Candidate looks like this:

  • High school diploma or equivalent required

  • Some college ideal; degree preferred

  • Minimum of one (1) year of customer service / technical support experience required

  • Technical aptitude, problem solving skills

  • Successful completion of online pre-employment assessment

Think you have what it takes to join our team? Apply today!

As of May 2016, Protection 1 and ADT merged together to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies. We are on our way to becoming a completely unified ADT and while that happens, we are better together.

Title: Technical Customer Service Representative (B) - Evening Shifts Beginning April 30, 2018

Location: Texas-Irving

Requisition ID: 1811733