ADT Security Services, Inc. Customer Service Rep (Starts 6.4.18) in Irving, Texas


ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com .

ADT is hiring Customer Service Representatives in Irving, TX. We’re looking for people who are problem solvers and passionate about providing amazing customer service.

Job Summary:

You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

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This position has day & evening shifts.

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$14.83per hour to $17.65 per hour depending on DIRECT call center experience in the last 10 years (Bilingual & shift differentials where applicable)

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Orientation and training for this position will begin Monday, June 4th, approximately 4 weeks during daytime hours. Paid training.

Why do you want to be an Everyday Hero? Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.

  • (Medical, Dental, Vision, 401IK with 5% matching.

  • Paid vacation time (We all need to recharge our batteries at some point.).

  • $7,500 Tuition Reimbursement.

  • A great environment. Everyone says it. We mean it.

  • Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!

  • We have full-time positions, shifts vary


As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.

Our Ideal Candidate looks like this:

  • High school diploma or equivalent required

  • Some college ideal; degree preferred

  • Minimum of one (1) year of customer service experience required

  • Technical aptitude, problem solving skills

  • Successful completion of online pre-employment assessment

Think you have what it takes to join our team? Apply today!

As of May 2016, Protection 1 and ADT merged together to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies. We are on our way to becoming a completely unified ADT and while that happens, we are better together.

Title: Customer Service Rep (Starts 6.4.18)

Location: Texas-Irving

Requisition ID: 1812049