STAFFMARK Customer Service Rep & Tech Support Reps in HOUSTON, Texas
CUSTOMER SERVICE REPS AND TECHNICAL SUPPORT REP OPENINGS - NORTH HOUSTON. DIRECT HIRE! We are excited to share an awesome opportunity for you at Asurion! If you enjoy assisting people over the phone, this is the job for you! Staffmark is taking applications for experienced customer service representatives. This is a 40-hour week, DIRECT HIRE position. Weekend hours are required. Call center is open from 7am-11pm during week and 9am-9pm on weekends. Must be available to work any shift during those hours, 7 days a week. Pay rate is $13-$15 for non-bilingual and $16/hr for bilingual. Opportunity for monthly bonuses! Health/Vision/Dental - Vacation & Holiday Pay - 401K Hurry! These great job openings won't last long! Apply today! CUSTOMER SERVICE REPS: (Spanish Speaking candidates are welcomed to apply) Job Requirements Prior customer service or call center experience. Excellent tenure in previous job(s). Ability to work 2nd shift weekends. Flexible to work overtime if needed. Computer skills required. CUSTOMER SUPPORT TECHNICIANS are: Excited to touch and explore new technology and have an unquenchable curiosity about how personal technologies work and connect with one another Typically the people friends and family turn to for tech solutions Early adopters of new apps and technology Always curious to understand the latest bugs and solutions in newly released operating systems Personable, patient, and empathetic Teachers who enjoy solving technical problems Comfortable meeting and talking to people Always willing to help Requirements: Strong working knowledge of multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility Minimum of 1 year of experience delivering great customer service Strong decision-making and problem-solving skills Stability in previous work history Excellent voice and interpersonal communication skills Ability to retain the detailed information needed to solve complex problems Good organizational skills and the ability to multi-task Comfort with web-based tools and search engines Patience to adapt to varying customer knowledge and skill levels Candidates must pass drug screen and background check.