GROUP 1 ASSOCIATES INC ET AL Customer Service Rep Hiring Event @ WFS Northeast in HOUSTON, Texas
Provide world-class service in every interaction for optimal call center performance and customer satisfaction. Identify service opportunities for every customer to increase dealership profitability and service-drive traffic. Provide detailed information for each service appointment to the dealerships. Accurately advise customers on importance of routine maintenance and any recalls. Quote pricing on factory recommended services to provide customers with estimated repair costs. Follow up on all inquiries, to keep customers and dealerships pleased. Handle status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles. Log all calls using appropriate codes rendered through approved CRM/call-tracking system. Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1 s dealership network Requirements: High School/GED No experience required Candidate must pass background check. Convictions will be reviewed on a case by case basis; convictions will not necessarily bar a candidate's employment.