Co-op services Credit Union Credit Analyst in Fort Worth, Texas


CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Credit Analystto be responsible for evaluating loan applicationsfor quality, accuracy, and decisions based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. Provides leadership, guidance and supervision to Contact Center representatives and Loan Agents. This position has various responsibilities relating to the productivity, quality, and efficiency of the individuals in the Contact Center, as well as the Company as a whole.


  • Multitasking in monitoring several different Remote Login indirect loan queues in addition to internet and phone applications.

  • Operate a multitude of different loan processing systems including --but not limited to-- Crif LoanCenter, Lending 360, Lendpro, StreamLend Velocity, CRIF Sail, CRIF Action, DILLS, TCI Decision Lender, Symitar’s Epysis and Groove Car’s AppTrac.

  • Finalize Loan Agent Entry Level, Loan Agent 1 and Loan Agent 2 agent loan applications.

  • Assist in ongoing training for CMC employees. Assist with training in new technology and new client programs.

  • Maintain LAPP evaluation information and on-going quality control documentation for Contact Center employees.

  • Evaluate and maintain the quality and accuracy of the information templates, including rate changes and promotional information as needed. Credit Analyst 1 will have a continuous working knowledge of all information templates.

  • Participate in tracking the progress of Contact Center representatives.

  • Conduct agent Lending Skills Development sessions.

  • Ongoing support of cross-sell products.


  • 6 months or more previous experience in a loan call center position.

  • For Internal applicants - Must have worked as a Loan Agent Entry 1 for at least 90 days.

  • Ability to work flexible hours to accommodate 24 X 7 department needs

  • Thorough understanding of and ability to read, all three credit bureaus: Equifax, Experian, and Trans Union

  • Thorough understanding of the Financial Institution operations of Credit and Lending knowledge.

  • Strong written and oral communication skills.

  • Strong PC and Software skills, especially with Excel.

  • Call Center experience.

  • About Us

CO-OP Financial Servicesis the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

Req No.2018-2409

CategoryCustomer Service/Support