Kelly Services Technical Support Representative in Dallas, Texas

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

  • Paid training at $12-$14/hr

  • After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus

  • Advisor earning potential of $15-$17/hr

  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

  • Interact with customers in response to inquiries, concerns, and requests about products and services

  • Gather customer/product information and determine the issue by analyzing the symptoms

  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

  • Research using available resources, including article database systems

  • Complete required training to stay current with system information, changes, and updates

  • Participate in frequent 1:1/classroom video coaching sessions with leadership

  • Exemplary attendance and punctuality

Requirements

Skill and Knowledge Qualifications:

  • Proper phone and chat etiquette, including using client verbiage and positive positioning

  • Ability to speak and type clearly and accurately, using proper grammar

  • Ability to multitask between customer calls and logging of case notes

  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

  • Experience with mobile devices (mp3 players, tablets, smartphones)

  • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller

  • Openness to constructive coaching and ability to implement performance objectives

  • Willingness to work evenings, weekends, and holidays

  • Ability to adjust to constantly-changing technology, processes, and team structures

  • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.

  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Conditions of Hire:

  • High School Diploma

  • 18 years or older

  • Minimum 6 months customer service experience

  • Must provide phone and internet services and quiet work environment, as position is virtual

#KellyConnect

Why KellyConnect ® ?

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we can

open your job search to a new world of opportunities. You get a more flexible career, your way:

choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.