House of Blues Box Office Supervisor in Dallas, Texas

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Assist Box Office Manager in all aspects of ticket office.

Responsibilities:

  • Cash Handling; Bank Procedures and Check-out Procedures

  • Assist and support Box Office staff in any of their job functions, as needed

  • Provide a positive team environment within the department

  • Facilitate open communication with the staff

  • Exhibit proper interdepartmental communication and organization

  • Assist manager with staff evaluations (training, 90-day, annual)

  • Help set staff development and performance goals, monitor progress

  • Conduct complete and satisfactory staff training

  • Assist in ensuring appropriate staffing levels.

  • Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all HOB guidelines

  • Reconciliation and accounting of all ticket sales for each ticketed event

  • Complete and distribute accurate daily ticket counts

  • Assist manager in scheduling and payroll control

  • Balancing and reconciliation of all seller cash drawers

  • Track all service charge and ancillary income

  • Maintain and modify all ticketed events in a computerized ticketing environment

  • Monitor and maintain all ticketing computers, software and hardware

  • Coordinate lunch and dinner reservations with operations as needed

  • Maintain superior customer service both in person and over the phones

  • Supervise gospel brunch sales / reservations

  • Organize nightly Will Call tickets

  • Maintain call center phone system, and insure all phone menus and calendars of events are current and accurate

  • Interact with artist, record label, management and tour accountant when necessary

  • Help to keep an accurate and timely flow of show, dinner, gospel brunch and general venue information both inter-departmentally, and to the general public

Job Requirements:

Required:

  • Working Knowledge of Box Office or similar operations, customer service techniques, computer operations, accounting / cash management procedures

  • Entry level knowledge of Music Hall / Restaurant / Retail / Theatre operations and Point of Sales systems

  • Skill in computerized ticketing operations, guest relations, long term and immediate decision making, verbal / written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs.

  • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact

  • One year ticketing or related experience

  • Flexible Schedule

  • Ability to type 30 wpm

  • Some college course work completed

Preferred:

  • Bachelor’s degree

Physical Demands/Working Environment:

  • Working environment is fast-paced

  • Position requires repetitive use of arms for answering busy phones and typing

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.