Kelly Services Customer Service Tech - North Austin Area $12 PH - 2nd shift in Austin, Texas

Job Description

Seeking for Web Savvy Customer Service Representatives in North Austin - 2nd shift only - .4 month contract.

Kelly Services has a great opportunity for a motivated, detailed oriented Web Savvy Customer service rep located in North Austin near Metric Blvd!

Voted TOP WORK PLACES 2017 in Austin!

Perks:

Awesome work environment which includes a work out area!

Monthly team building events for staff!

A dog-friendly work environment!

Last but not least a splendid kitchen/break area!

Our client handles incoming calls from customers with inquiries regarding order status, refunds and additional information. This position requires using multiple computer programs, someone who is computer savvy would be a great fit with great customer service skills.

Duties include but are not limited to:

  • Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call.

  • Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.

  • Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.

  • Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day.

Requirements

If you meet the following criteria below please apply asap!!

  • Computer Savvy

  • Great problem solving skills

  • Call Center exp a plus

  • HS Diploma

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.