University of Texas at Arlington IT Analyst I (S00798P) in Arlington, Texas

Posting Number S00798P

Position Title IT Analyst I (S00798P)

Department Desktop Services

Location Arlington

Job Family Information Technology

Position Status Part-time

Work Hours Shift

Work Schedule

M-F 12pm-5pm

Open to External and Internal


Salary Salary is commensurate based on qualifications and relevant experience

Duration Funding expected to continue

Pay Basis Monthly

Benefits Eligible Yes

Job Summary

Promotes faculty and student’s collaborations and researches their future pedagogical needs. Performs responsibility of OIT liaison. Assists with departmental inventory and IT procurements. Backup for overseeing daily coordination and functioning of departmental computer labs and testing centers. Provides technical advice, guidance and informal training to customers using hardware and software programs. Maintains the working order of departmental and labs equipment and supplies, which may include troubleshooting both hardware and software and making appropriate recommendations regarding repair. Creates and deploys computer lab images and assesses the need for hardware upgrades and makes purchase decisions of computer hardware and software and printers.

Essential Duties and Responsibilities

  1. Works in partnership with faculty, departments, and administrators to promote effective teaching strategies and improve student learning outcomes in face-to-face, blended, and online learning environments that utilize technology in a significant way. Assists faculty with course design, course development, learning objectives, classroom management, active learning, assessment methods, incorporating diversity, and other topics related to university teaching. Installs software, Diagnose and perform intermediate to advanced repair of personal computing hardware, software, network issues and ensure customer requests are handled in a professional and timely manner. Maintain computer security and encryption. Maintains departmental web presence and collaboration sites.

  2. Manage day-to-day student learning space operations. Maintain computer labs/call center / Testing center hardware and software. Diagnose and perform basic to advance repairs of Lab computers and printers. Maintain software security using Web Jet admin. Handle ITSM logs and resolve Hardware / Software issues. Manage student assistants – Hire / Terminate / Train student workers and responsible for payroll and scheduling. Utilizes tools like TimePro and UTShare.

  3. General Duties: a. Maintaining Labs and Departmental inventory: Hardware, Software and supply i.e. papers cartridges, supplies etc. b. Utilize server-based computer-management consoles in daily work c. Backup for Encryption room d. Assist with Scantron Scanning services e. Assists with IT procurement and budget planning f. Assists with testing of hardware, software and images

  4. Performing Other Duties

Required Qualifications

Associate’s Degree in related field and one years of related computing work experience; or the equivalent experience. The following knowledge, skills, and abilities are required: Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to install and configure desktop computer hardware and software. Ability to install and configure basic data communications and or telecommunications hardware with some supervision with little supervision. Ability to assimilate, retain and utilize technical and applications-oriented information. Must be able to obtain Apple certification within 6 months. Must be able to obtain Dell certification within 6 months of employment.

Preferred Qualifications

Bachelor’s degree in a computer-related field or equivalent practical experience. Practical work experience with Microsoft Windows 7 and above OS and Applications, and Mac OS 10.X and Applications. Practical work experience in repairing PCs, Macs, Printers, and network connection issues. Excellent customer service and phone skills. Experience with web development tools used to create, maintain, and update websites. A+, Dell, Apple, HP, and Microsoft certifications a plus. Please detail any related experience in your online resume.

This position requires extensive management skills and computer experience. Must have knowledge of computer software and hardware commonly used in the computer lab including operating systems and troubleshooting/hardware maintenance software. As the needs of the student population vary and are constantly changing, analytical and creative abilities are essential for this position. Ability to train and supervise student employees. The ability to communicate clearly both verbally and in writing are needed. Should be capable of setting priorities and moving several tasks forward simultaneously. • Excellent interpersonal skills • Knowledge of systems security procedures and protocol • Knowledge of data protection act, privacy and PCI compliance • Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution • Ability to investigate and analyze information and to draw conclusions • Excellent communication skills • To establish and maintain effective working relationships with customers and colleagues • An excellent team player with strong stakeholder management • Ability to learn and support new business systems, software and processes • Ability to communicate technical information to non-technical personnel • Skill in organizing resources and establishing priorities • Effectively manages own time and resources • Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction

Working Conditions

Special Conditions for Eligibility

EEO Statement

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Posting Detail Information

Number of Vacancies 1

Desired Start Date

Open Date

Review Start Date

Open Until Filled Yes

Special Instructions to Applicants

Applicants must include in their online resume the following information: 1)Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, major.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • What is the highest level of education attained?

  • GED

  • High School Diploma

  • Associates Degree

  • Bachelors Degree

  • Masters Degree

  • PHD

  • How many years of hands-on Mac computing work experience do you have?

  • None/less than 2 years

  • 2 to 3 years

  • 4 to 5 years

  • 6 or more years

  • How many years of hands-on Windows computing work experience do you have?

  • None/less than 2 years

  • 2 to 3 years

  • 4 to 5 years

  • 6 or more years

  • How many years of experience do you have maintaining Student Learning spaces (Computer Labs and Digital Labs)?

  • None/less than 2 years

  • 2 to 3 years

  • 4 to 5 years

  • 6 or more years

  • How many years experience do you have managing student workers and junior analysts?

  • None/less than 2 years

  • 2 to 3 years

  • 4 to 5 years

  • 6 or more

  • How many years of experience do you have in managing budgets, computer assets and inventory?

  • None/less than 2 years

  • 2 to 3 years

  • 4 to 5 years

  • 6 or more years

  • Do you have experience in encrypting computers in both platforms (PCs and Macs)?

  • Yes

  • No

  • How many technology related certifications do you currently have?

  • None

  • 1

  • 2

  • 3 or more

Documents Needed To Apply

Required Documents

  • Resume or CV

  • Cover/Interest Letter

Optional Documents