Berkeys Air Conditioning CSR/Dispatcher in Southlake, Texas



CSR/Dispatcher for Busy Plumbing HVAC and Electrical Office

We are looking for family oriented, fun, hard-working organized, positive superior customer service call center representatives and dispatchers. On time arrival to work and impeccable attendance is a must!

Serving as ambassadors to our clients,

  • CSR Team handles all incoming and outbound client calls relating to service, maintenance and installation appointments.

  • Full-time schedule with some weekends

  • Works well in a fast paced client-centric environment.

  • Previous Dispatching experience is a must and preferably in the Plumbing HVAC or Electrical service industry. Previous experience in a Plumbing/HVAC or Electrical Service company is a plus.

  • Previous experience using the ESC (Desco) Service software platform is also preferred.

The CSR/dispatcher will provide exceptional customer service to our clients using a pleasant enthusiastic tone of voice and a willingness to assist our clients even in stressful and high pressure situations. Our CSR Department receives continuous training, to assist the team to hit and exceed booking goals.

We Offer:

  • Excellent Pay

  • Incentive Pay & Bonuses

  • 401K Plan

  • Great Work Atmosphere

  • Medical, Dental & Vision Insurance

  • Paid Holidays & Vacation Time

  • Plenty of Good Opportunities

  • World Class Training

We Expect You To:

  • Have a great work attitude

  • Have a neat, clean appearance

  • Have a clean background and be drug free with a current license

  • Be a team player with a “can do” attitude

  • Apply the training you receive and be open to new ideas

  • Show up to work on time and complete all tasks