Randstad Scheduling Specialist in San Antonio, Texas
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location:San Antonio, TX
salary:$18 per hour
date posted:Monday, October 2, 2017
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What you'll be doing:
In this role, you will be scheduling appointments, sending emails, answering inbound calls, and assisting with outbound calling campaigns to determine if identified Members are interested in Wealth Management Services. Position will be making and receiving calls from members in a call center environment.
Schedule/ reschedule/ cancel appointments using Salesforce and Microsoft Outlook. Add/update Salesforce and Outlook accordingly.
Follow-up with members by phone or email on a predefined schedule and send emails using email templates if necessary.
If a member expresses interest in Wealth Management services, schedule Wealth Manager appointments using Microsoft Outlook/Salesforce. Add/Update Salesforce/Outlook accordingly.
Works under direct supervision.
Use established procedures, scripts, and templates to carry out routine work duties.
Seek guidance from scheduling team, team leaders and Leadership to resolve issues and identify issues for escalation.
Send letters to prospective Wealth Management member using letter template.
Ability to transfer to other business areas
Working hours: Monday through Friday, any shift between 7:30AM and 8:00PM
--Demonstrated ability to handle various customer service situations in a professional and courteous manner.
--Ability to follow procedures and use scripts, emails, and letters to communicate with Members.
--Ability to handle basic objections using scripts.
--Ability to multitask in Windows environment.
--Ability to schedule appointments and update statuses in Salesforce.
--Ability to send emails and schedule appointments in Outlook.
--Ability to use company's Portal to look up member information and send introductory letter.
--1+ years of customer contact experience in a sales and/or call center environment and/or 30 college credit hours.
--1+ years of experience multitasking in a Windows operating system environment.
--High School Diploma or equivalent required
--Associate or Bachelor degree preferred
Full time, On-site, W-2 position.
Duration: Through June 29, 2018 (contract only)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.