Straight Edge Technology, Inc. Field Engineer - Tier II in San Antonio, Texas
We need a person!
More Specifically, we need a Field Engineer that is Humble, Hungry, and Smart
Founded in 2006, Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages team work and allow employees to strive for the same core values.
The Field Engineer will provide intermediate analysis and technical help desk support with a focus on phone and email support, leveraging remote desktop technologies, as – needed, to provide first-call resolutions. The Engineer will interface with multiple levels of users; to include Management, VIP’s and other Technical Staff. The Engineer will provide active communication with Tier 1 and Tier 3 support levels; while providing follow up and updates to the status of issue(s) until resolved.
So, what does an IT Field Engineer do?
You’ll be responsible for remote and onsite service and support needs for our customers. This relates to all technology,
including workstations, servers, printers, networks, and vendor specific hardware and software. You’ll be in charge of accurately documenting the performed work in a timely manner.
Do you have what it takes?
Mainly, you need stellar IT skills and the capability to blaze through service issues in the field like a hot knife
through a delicious glazed doughnut. Our growing team of engineers needs to respond to ticket so fast our clients don't even hear the phone ring before we are there to help them.
So you’ll need strong interpersonal and technical communication skills, attention to detail, and a knock-‘em-dead attitude. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So if you’re looking for a place where you can constantly learn more and contribute to a team, this is it.
Does this sound just like you so far? Okay, good. Read on.
Responsibilities to include (but not be limited to) the following:
IT support relating to technical issues involving both Microsoft’s core business applications and Mac
environments, as well as virtual environments built on Citrix, Microsoft, and VMware
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Implement and support disaster recovery solutions
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
System documentation to include system reviews and recommendations
Communication with customers as required: keeping them informed of incident progress, notifying
them of impending changes or agreed outages
Travel to customer sites to perform work (you must provide your own vehicle)
Maintain familiarity with industry best practices
Work with our Service Dispatcher to maintain efficient schedules and time utilization
Document work and track time thoroughly and accurately
Communicate effectively with customers and the Service Team
Be an organized self-starter who shows up every day, on time
Actively participate and contribute in team and company meetings
3 – 5 years of relevant customer service (Phone or Email) and/or technical experience, focusing on a wide range of support and customer services applications including:
Previous experience in a Call Center/Help Desk/Remote Support environment (Highly Desired)
Experience with Sophos, SonicWALL, and Cisco firewalls.
Advanced knowledge of network and VLANs
Proficient with Microsoft Windows Server 2003/2008/2008R2/2012/2016
Experience with Microsoft SQL, O365 or Exchange 2003/2007/2010, and Terminal Server.
Experience with Dell Servers is a plus.
Analyze problems from a systems perspective and isolate to hardware or software and follow through to resolution.
Use good judgment to effectively prioritize work – ability to work on multiple projects concurrently while focusing on high-priority tasks.
Ability to remain calm, professional and focused in an often fast-paced environment.
Team player is a must, and must be responsible/dependable enough to work independently, finishing projects on their own.
Must possess excellent written and oral communication skills.
High School Diploma or equivalent (Required)
Industry Certifications (Highly desired – but not required):
Network + Certification
Security + Certification
Microsoft Certified Professional (MCP)
Regularly required to move about for extended periods of time
Will be required to reach overhead, bend, and lift objects of up to 50 lbs+.
Specific vision abilities required by this job include use of computer monitor screens up to 80% of time.
Working with computers including climbing under desks.
Individual’s primary workstation is located in an office environment.
The noise level in this environment is low to moderate.
Company Provided Health Insurance
Hourly Pay of $25/hr. to $35/hr. + Overtime and Bonus. Based on skill set and effectiveness.