TAD PGS, Inc. Bi-lingual Spanish Call- Center Customer Service Representative in San Antonio, Texas

Bi-lingual Spanish Call- Center Customer Service Representative

Category: Call Center/Customer Service

Description:

TAD PGS, INC. is currently seeking Bi-lingual C all Center Customer Service Representatives for one of our clients in San Antonio, TX .

Job Summary:

This position provides customer service in a contact center in support for the government.

Essential Job Duties:

  • Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information

  • Utilize standard technology such as telephone, email, and web browser to complete work tasks

  • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers

  • Assist callers

  • Refer escalated calls as needed to supervisor

    Education and Experience Requirements

  • Must be US citizens per federal contractual obligations

  • High School Diploma or GED required

  • Must be at least 18 years of age

  • Ability to speak and read English and Spanish clearly, professionally, and fluently required

  • At least one (1) year of call center experience required

  • Ability to type a minimum of 20 WPM (words per minute)

  • Ability to comply with moderate computer usage

  • Ability to work nights and weekends, as well as overtime and/or holidays as needed

  • Experience with and/or ability to use call center telephony equipment

    Location San Antonio , TX

    Minimum Experience (yrs): 1 year

    Required Education: H.S. diploma or equivalent

    Benefits:

    Recruiter Contact Info:

    Recruiter Name: Marisela Vega

    Recruiter Email: marisela.vega@adeccona.com

    Recruiter Phone: (800) 261-3779x2983

    Company Info:

    TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance. VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE Protected Veterans/Disability