Esurance Claims Customer Service Rep in Richardson, Texas
Esurance Career Fair Coming Soon:
Seeking Entry Level Claims Customer Service Reps
In anticipation of future positions, Esurance is beginning to search for great career minded professionals to be invited to a special "INVITATION ONLY" career fair.
Esurance, an Allstate company, provides “insurance for the modern world”. In order to exceed the expectations of our growing customer base, we are looking to expand our Richardson, TX facility. In anticipation of future growth, we are looking for Entry Level Claims Customer Service Reps.
Claims Reps work in a phone intensive environment securing the first notice of loss details for all inbound phone reports.
If you’re experienced in customer service and/or strong call center operations this may be your chance to advance your career with an exceptional company! At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!
We will be reviewing resumes and speaking to those we are interested in for a potential spot at our "INVITATION ONLY" career fair. In order to secure an interview date and time, submit your most recent and updated resume.
Provides services to customers that include but are not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanation.
Obtains facts of loss to determine liability and exposures for handling.
Identifies higher level exposures and refers files or features to management for triage.
Sends necessary correspondence as it relates to the claim and department of insurance regulations.
Uses Esurance systems to properly document files and process claims.
Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling.
Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner.
Please be advised that hours for this position will be between the hours of 7am and 10pm to include at least one weekend day
Successful Reps are detail-oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrently.
Detail-oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrently
Demonstrated ability to manage relationships with both internal and external customers
Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
Excellent communication skills, both oral and written
Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
Excellent customer services skills
Experience / Education:
Bachelor’s degree and/or equivalent education preferred
Two years of customer service or call center experience
Auto insurance background preferred
As an Insurance Claims Adjuster with Esurance, you will be part of an established and growing organization that values your input when it comes to making changes and developing new and better company procedures. We are a smaller company with a friendly and supportive culture and our training program will provide you with all the tools you need to thrive with us. As we prefer to promote from within, you will find opportunities to advance to more senior and management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.
Your benefits will include:
Health, dental and vision coverage
Supplemental life insurance
401(k) w/ company match
External Company Name: Esurance Insurance Services, Inc.
External Company URL: www.esurance.com