Capital One Deficiency Recovery Senior Coordinator in Plano, Texas

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Deficiency Recovery Senior Coordinator

Job Description Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and

minimize risk to the customer and Capital One. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced

environment while displaying sound judgment in decision making.

Responsibilities:

  • Make outbound calls on Recoveries account.

  • Exhibit effective skip-tracing techniques when applicable.

  • Provide thorough and accurate documentation to accounts.

  • Maintain superior quality assurance results.

  • Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.

  • Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.

  • Updates account information and complete appropriate documentation.

  • Perform account level research.

  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and

responsibilities.

TBLI

Basic Qualifications:

  • High School Diploma, GED, equivalent certification, or military experience

  • Proficient in Microsoft Office

  • At least 6 months experience in a customer service call center environment

Preferred Qualifications:

  • Associate's Degree.

  • 1 year experience in Financial Services

  • 1 year experience a in Customer Service Call Center environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.