CHARTER COMMUNICATIONS LLC Bilingual Billing Representative in MCALLEN, Texas
Start Date for training is November 6 and 27, 2017 . You must be bilingual (English/Spanish) to be considered for this role JOB SUMMARY Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Process customer orders in a courteous, efficient and timely manner. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns within the scope of responsibility. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Participate in quality coaching sessions to ensure efficient and effective interactions with customers. Keep supervisor informed of any work-related concerns. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to handle multiple tasks Strong organization and time management skills Excellent interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation Education High school diploma or equivalent Related Work Experience Experience working in cable operations and/or telecommunications call center PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to effectively train and offer guidance to other representatives Related Work Experience Previous customer service representative experience WORKING CONDITIONS Normal office conditions EOE Race/Sex/Vet/Disability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different.