Ally New Accounts Specialist in Lewisville, Texas

Position Description

This role is responsible for accurate and timely disposition of all cases related to new accounts and pended applications. Completes research needed to resolve and decision applications and is responsible for assisting the Customer Care Contact Center. Candidate will have direct customer contact and must have experience providing superior customer service.

Job Responsibilities

  • Serves as a primary contact for the resolution of new account and pended application issues. Interacts with the Customer Care Call Center, Ally Bank customers, as well as non-customers (potential customers)

  • Responsible for adherence to applicable bank policies and compliance regulations.

  • Interacts with the Loss Prevention Team on suspicious transactions

  • Completes research and interacts with various departments within Operations to remediate customer issues and discover solutions for case resolution

  • Recommends procedure/policy changes needed to avoid risk to the bank and improve the customer experience.

  • Maintains strong knowledge of Ally Bank's products and services

  • Completes cases and assigned tasks within department service level and quality standards

  • Completes various reports to management


  • Bachelor Degree or the equivalent combination of education and experience

  • Minimum of 3 years in retail banking or equivalent experience required.

  • Outstanding customer service & communications skills required.

  • Proficiency in Windows-based PC skills and Microsoft Office required

  • Ability to multi-task and effectively process diverse workloads concurrently required

  • Attention to detail is required

  • Excellent organizational and teamwork skills are essential

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Deposit Operations services the Deposits organization of Ally Bank. The team consists of over 200 associates across two locations (Ft Washington, PA and Lewisville, TX). The primary focus of the team is to support customers and our contact center teammates with a variety of activities geared around account maintenance, money movement, loss mitigation, complaint handling and projects. The department is divided into 8 teams and each team has associates that provide subject matter expertise specific to their area. Adherence to high quality output is critical along with; timelines, productivity, regulatory adherence and ensuring our culture is forefront in all that we do every day.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Job Title: New Accounts Specialist

Company: Ally Financial Inc.

Category: Deposits Operations

BU Function: Ally Bank

Requisition ID: 17-6261