Cardinal Health Coordinator, Patient Liaison in Lewisville, Texas

JOB DESCRIPTION – Coordinator, Patient Liaison

What Patient Liaison contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

What is expected of you for success in your role

  • Applies acquired job skills and company policies and procedures to complete assigned task
  • Works on routine assignments that require problem resolution
  • Refers to policies and past practices for guidance
  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge or program and processes
  • Applies customer service skills to resolve problems independently
  • Handle long period of phone/talk time and high call volume
  • Works independently within established procedures; may receive general guidance on new assignments

Accountabilities in this role

  • Responsible for providing outbound services to customers relating to Welcome Call, Check In Call, Congratulations Call, Graduation Call, Adherence Call and/or other services
  • Acts as a liaison in problem-solving, research and problem/dispute resolution
  • Resolving patient’s questions and concerns regarding status of their request for assistance
  • 100% patient facing communication

Qualifications

  • High School education required
  • 2-4 years related experience and/or training desired or equivalent combination of education and experience
  • Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
  • Knowledge in insurance billing methods and specialty pharmacy operations, preferred
  • Benefits Investigation knowledge, both commercial and government plans, preferred
  • Excellent phone skills and ability to effectively communicate with patients, preferred
  • Manage a high level of productivity, preferred
  • Ability to multi-task while conversing, preferred
  • Manage a high level of productivity

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.