Randstad Quality Call Center Team Lead in Irving, Texas

Quality Call Center Team Lead

easy apply

  • apply with indeed

job details:

  • location:Irving, TX

  • salary:$15.66 - $20.07 per hour

  • date posted:Friday, September 29, 2017

  • job type:Temporary

  • reference:S_574267

  • questions:douglas.wenker@randstadusa.com770-937-7000

easy apply

  • apply with indeed

description

Our client in Irving, TX is hiring to support an Office Call Center Government Project Program.

This program will last approximately 4-6 Months in length but may go longer as needed.

This position will help support Quality and Call Center objects by working hands on with CSR Representatives and assisting with calls and quality initiatives.

Hours & Pay:

  • $15.66/Hour

  • Bonus Pay: 4.41/Hour

  • 1st: 6-2

  • 2nd: 2-10

  • These positions may have Overtime Potential and optional Weekend Work

Additional Benefits:

  • Dedicated Randstad Site Representative should you have questions

  • Weekly Pay and Benefits

  • Business Casual

  • 10 Paid Government Holidays

Typical Duties:

  • Provides daily direction and communication to employees so that customer service calls are answered with patience, tact, and courtesy through regular floor walking.

  • Ensures that the CSR's are accurately following the script by monitoring the area the QA Floor Support is responsible for

  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

  • Maintain accountability for accurately completing observations using required systems and tools

  • Communicate key insights, trends, and findings to management

Working hours: Various

Skills:

Qualifications & Skills

--HS Diploma or equivalent

--Bilingual Spanish a Preferred

--1 Year QA or Floor Support within a contact center required

--Good interpersonal skills and ability to work well with a wide range of individuals

--Ability to work as a team member, as well as independently

--Ability to facilitate and/or participate in group discussions and collaborative problem-solving

--Knowledge of Quality Assurance policies and processes

Requirements:

--Candidates should be willing to submit to a background screening

--Candidates should be willing to Submit to a Drug screening

--18 Years of Age or Older

--Reliable Transportation

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.