Randstad Quality Call Center Team Lead in Irving, Texas
Quality Call Center Team Lead
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salary:$15.66 - $20.07 per hour
date posted:Friday, September 29, 2017
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Our client in Irving, TX is hiring to support an Office Call Center Government Project Program.
This program will last approximately 4-6 Months in length but may go longer as needed.
This position will help support Quality and Call Center objects by working hands on with CSR Representatives and assisting with calls and quality initiatives.
Hours & Pay:
Bonus Pay: 4.41/Hour
These positions may have Overtime Potential and optional Weekend Work
Dedicated Randstad Site Representative should you have questions
Weekly Pay and Benefits
10 Paid Government Holidays
Provides daily direction and communication to employees so that customer service calls are answered with patience, tact, and courtesy through regular floor walking.
Ensures that the CSR's are accurately following the script by monitoring the area the QA Floor Support is responsible for
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Maintain accountability for accurately completing observations using required systems and tools
Communicate key insights, trends, and findings to management
Working hours: Various
Qualifications & Skills
--HS Diploma or equivalent
--Bilingual Spanish a Preferred
--1 Year QA or Floor Support within a contact center required
--Good interpersonal skills and ability to work well with a wide range of individuals
--Ability to work as a team member, as well as independently
--Ability to facilitate and/or participate in group discussions and collaborative problem-solving
--Knowledge of Quality Assurance policies and processes
--Candidates should be willing to submit to a background screening
--Candidates should be willing to Submit to a Drug screening
--18 Years of Age or Older
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.