Tenet Healthcare Patient Service Center Director- Frisco, TX in Frisco, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 700 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

  • The Director of Scheduling and Financial Clearance Operations is responsible for successful delivery of patient services in a call center environment. The Director will lead critical progams/projects that are strategically aligned to business strategy and objectives. The Director is also responsible for implementing operating systems, policies and procedures, including development and improvement in order to achieve overall metrics of the center. The Director will provide feedback regarding operation of the site including budgeting, performance management, goal setting, company procedure and policy, and overall company and customer performance to provide successful results.

  • Direct overall operations, determine performance objectives/metrics and define tools to measure progress and ensure consistent achievement of business objectives while effectively manage resources to ensure the department’s targets are met.

  • Assess productivity and workflow using various measurements in order to achieve targeted productivity goals. Analyze and interpret financial data to meet monthly, quarterly, and yearly budget targets/goals.

  • Analyze performance data and work to re-engineer processes through benchmarking with external and internal business partners. Use a balanced scorecard to manage site’s performance.

  • Fosters a service-oriented environment that facilitates teamwork with client to support highest qualty patient care, meet client needs and customer satisfaction.

  • Ensure that proper ongoing training, development and support of personnel takes place and ensures their knowledge of the company policies and procedures.

  • Maintain databases of current policies, procedures and practices to ensure accurate information provide to leadership and front end operations

  • Implement leadership training and performance goals to direct report Call Center Managers and/or Supervisors in order to improve managerial skills and professional growth.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles)

Managers

Indirect Reports (titles)

Supervisors, Team Leads, PSC Schedulers, PSC Representatives

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A strong understanding of call center operations and call center solutions

  • Excellent interpersonal and communication skills to encourage teamwork, professionalism, and respect.

  • Creativity to develop and implements changes that will improve effiency, outcomes, and overall performance.

  • Must possess a hands-on approach to management

  • Must be a highly motivated, self-starter with strong communication skills and ability to work effectively with minimum supervision

  • A strong track record of effective team and customer relationship management

  • Possess a very high degree of technical proficiency, excellent problem solving skills, and analytical ability.

  • Flexibility and versatility and is tolerant of a changing work environment.

  • Ability to master multiple priorities and projects, excellent influencing skills

  • Must be able to communicate and problem-solve effectively in stressful and/or fast paced environment.

  • Advance skills with Word, Excel, SharePoint, and PowerPoint

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • 5 years’ experience in direct employee management

  • Experience owning and managing to a budget

  • Demonstrated ability to lead and motivate teams

  • 5 years management experience in call center experience preferably in hospital operations, health insurance, or health related field

  • Bachelors Degree in Business or Healthcare preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone

  • Ability to travel

  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment

  • Hospital Work Environment

OTHER

  • Approximately 20% travel may be required

Job: Conifer Health Solutions

Organization: 238-Conifer - Frisco, TX

Title: Patient Service Center Director- Frisco, TX

Location: TX-Frisco

Requisition ID: 1705034883