Texas Tech University Patient Services Specialist in El Paso, Texas

Patient Services Specialist

Requisition ID 12026BR

Work Location El Paso

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Campus HSC - El Paso

Department Surgery Dept Elp Genl

Position Description This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Major/Essential Functions

  • Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 options.

  • Performs other duties as assigned.

  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries.

  • Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines.

  • Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines.

  • Outbound calls to patients as needed or required by department.

Occasional Duties Communicate effectively orally and in written form. Ability to read and comprehend simple instructions. Ability to speak effectively with customers and build rapport while providing exceptional customer service. Good spelling, data entry, and typing skills. Excellent customer service and interpersonal skills. Ability to operate call center telephone and technology, computer, fax machine, calculator, printer, scanner, copy machine, etc......Ability to work as part of a team. Strong organizational, time management, problem solving and multitasking skills. Ability to work between during of the hours of 6 am to 10pm on weekdays and 8am to 4pm on Saturdays and some TTUHSC Holidays. Must have own transportation.

Required Qualifications + Education: + A minimum of a high school diploma or equivalent.+ Experience: + * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.


  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Preferred Qualifications Knowledge of patient service principles and practices. Experience in a call center or patient service environment. Knowledge of administration and clerical processes.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Resume / CV

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Grant Funded? No

Job Group Clerical/Secretarial

Removal Date 10/26/2017