Kelly Services Customer Service Representative Associate in Bedford, Texas

Customer Service Representative Associate, Bedford, TX

Kelly Services is currently seeking Customer Service Representative Associate for one of our top health insurance clients in Bedford, TX .

Projected Duration : 10/23/2017 – 01/20/2018

Type : Contract


  • Training Schedule: Monday- Friday 8:30am until 5pm;

  • Main Schedule Options: 8:00 am - 5pm, 8:30am - 5:30pm, 9am - 6pm and 11:30 am - 8pm

  • Scheduled for eight hour shifts with two fifteen-minute breaks and a thirty-minute lunch.

Pay: $13.50/hr


  • High school education or GED, college degree in related discipline preferred

  • At least one year of call center/customer service experience.

  • Have the ability to sit/stand in a cubicle utilizing a computer and phone for the duration of their daily shift.

  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior administration, staff and general public.

  • Ability to talk to a caller and research and/or type documentation of the conversation at the same time.

  • Ability to use online (internal and external) resources to handle calls while meeting guidelines and maintain a 90% call quality score.

  • Are expected to have schedule the majority of their time away from the office and keep unscheduled time off at a minimum. Attendance is evaluated daily and not meeting the company expectations will result in early termination of the assignment.

  • May be asked to assist with training initiatives, special projects and perform other duties as assigned.

  • Managed Care Knowledge is preferred

  • Bilingual (English/Spanish) preferred

Responsibilities include:

  • The Customer Service Representative (CSR) will answer inbound calls from Texas Medicaid/Medicare members, Providers, and external vendors with a willingness to help and care for the health of our members.

  • The CSR will answer questions pertaining to benefit information, claim status, medical authorizations, health plan documents, appeals and complaints process and product information.

  • There is minimal scripting to assist in the flow of the calls so the CSR is expected to use critical thinking, customer service skills, and research to resolve the issue in one call.

  • All calls are recorded.

If you are interested in the position, please apply to this posting with an updated resume. Qualified candidates will be contacted. Thank you for your time and we look forward to working with you!

Lauren Rogers

Kelly Services Recruiter

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at