Accenture Vendor Associate Manager in Austin, Texas

Title: Vendor Associate Manager Location: USA Other Locations: USA-Southwest, USA-Southeast Job Number: 00511166

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

Job Description

The purpose of this role is to manage the contact center team. The Vendor Associate Manager will manage the group and is responsible for delivering high caliber customer service to the client’s customers.

The Vendor Associate Manager will work with the client and provide all levels of support as necessary. The individual is a point of contact for the client and acts as a point for escalation on urgent issues. This position works directly with the Vendor Manager to determine initiatives and priorities for their assignment.

Main Responsibilities/Accountabilities:

  • Working within multiple teams to execute project deliverables

  • Ability to demonstrate credibility to work alongside client and team leaders

  • Manage team performance to meet client SLA’s and KPI’s

  • Support team to achieve results with the highest possible standard of quality and delivery

  • This position manages the performance of assigned sites to ensure the implementation of approved Accenture client

  • Maintain flexibility regarding requests and actions assigned to meet the needs of the client

  • Ensure reports are delivered accurately and timely in accordance with the statement of work

  • Expected to work onsite in assigned center 85% of the time, or to business need.


Basic Qualifications

  • 3 years of experience in contact center/call center/service delivery center

Preferred Qualifications:

  • Bachelors degree or minimum two years experience in contact center/call center/service delivery center

  • 2 years high volume customer interaction

  • Organization management including a demonstrated ability to attain measurable goals

  • Call center management leading a large team

  • Call center vendor management experience preferred

  • Experience working with consulting, third party contractors, and vendor personnel preferred

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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