Volt Information Sciences Bilingual Member Support Specialist in Austin, Texas

Bilingual Member Support Specialist

Austin, TX

Job Snapshot

Location: Austin, TX

Category: Call Centers

Employee Type: Contingent

Duration: 24 weeks

Pay Rate: N/A

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Date Posted: 10/6/2017

Job ID: 66768

Contact: Volt

Phone: 512/338-4444



Volt Workforce Solutions is supporting a client that is committed to helping people live the healthiest lives possible while advancing the ongoing battle against disease and critical health conditions. Combining personalized medical care with a passion for prevention and healthy living, they provide quality healthcare for large and small businesses and other organizations along with thousands of consumers.

Member Support Specialist

This position delivers excellent customer service by communicating with members over the phone to provide necessary information and to schedule members’ clinical visits. Educates members on Plan Benefits.


Member Scheduling:

  • Delivers quality customer service by answering incoming phone calls or contacting members by phone to determine/relay appointment times/dates.

  • Reviews member eligibility and verifies information to ensure accuracy.

  • Triage members to determine if a Telehealth option would be most beneficial.

  • Follows site-specific scheduling protocols and keeps protocol documentation up-to-date to ensure compliance.

  • Ensures best possible customer service by properly educating the patient on Wellness Benefits and answering questions regarding member clinical visit.

  • Update member record in MAP Portal, including any notes necessary for support staff, member, or future reference.

  • Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.

  • Obtains proper approval for schedule changes or cancellations as appropriate.



  • Must possess High school diploma or GED

  • Must possess a Certificate of Completion of Medical Assisting Program


  • Must be Bilingual (Spanish)

  • Minimum of 1 year patient scheduling experience, call center or reception preferred

  • Strong communication skills with all levels within the organization as well as with daily support to member needs

  • Knowledge and use of Medical Terminology

  • Ability to work in a fast-paced and rapidly growing environment

  • Ability to abide by HIPAA guidelines

  • Operating knowledge of personal computers, MS Windows and Office applications (including Word, Excel and Outlook)

  • Ability to interact with members, in a responsible, professional and ethical manner

  • Ability to function effectively in a team-oriented environment and possess ability to work independently with limited direction

  • Ability to obtain and preserve licenses and certifications as required

Volt is an equal opportunity employer.