Volt Information Sciences Bilingual Member Support Specialist in Austin, Texas
Bilingual Member Support Specialist
Location: Austin, TX
Category: Call Centers
Employee Type: Contingent
Duration: 24 weeks
Pay Rate: N/A
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Date Posted: 10/6/2017
Job ID: 66768
Volt Workforce Solutions is supporting a client that is committed to helping people live the healthiest lives possible while advancing the ongoing battle against disease and critical health conditions. Combining personalized medical care with a passion for prevention and healthy living, they provide quality healthcare for large and small businesses and other organizations along with thousands of consumers.
Member Support Specialist
This position delivers excellent customer service by communicating with members over the phone to provide necessary information and to schedule members’ clinical visits. Educates members on Plan Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Delivers quality customer service by answering incoming phone calls or contacting members by phone to determine/relay appointment times/dates.
Reviews member eligibility and verifies information to ensure accuracy.
Triage members to determine if a Telehealth option would be most beneficial.
Follows site-specific scheduling protocols and keeps protocol documentation up-to-date to ensure compliance.
Ensures best possible customer service by properly educating the patient on Wellness Benefits and answering questions regarding member clinical visit.
Update member record in MAP Portal, including any notes necessary for support staff, member, or future reference.
Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
Obtains proper approval for schedule changes or cancellations as appropriate.
EDUCATION, CERTIFICATIONS AND LICENSES:
Must possess High school diploma or GED
Must possess a Certificate of Completion of Medical Assisting Program
Must be Bilingual (Spanish)
Minimum of 1 year patient scheduling experience, call center or reception preferred
Strong communication skills with all levels within the organization as well as with daily support to member needs
Knowledge and use of Medical Terminology
Ability to work in a fast-paced and rapidly growing environment
Ability to abide by HIPAA guidelines
Operating knowledge of personal computers, MS Windows and Office applications (including Word, Excel and Outlook)
Ability to interact with members, in a responsible, professional and ethical manner
Ability to function effectively in a team-oriented environment and possess ability to work independently with limited direction
Ability to obtain and preserve licenses and certifications as required
Volt is an equal opportunity employer.