Randstad Systems Engineer in Addison, Texas
salary:$50 - $60 per hour
date posted:Tuesday, October 10, 2017
Our client is looking for a Systems Engineer for a 2+ month project in Addison, TX.
Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, or cloud) of high complexity to fulfill business needs for performance and cost benefits
Build and maintain relationships with internal IT partners as well as provide high level of technical consultancy to internal customer/business units
Provide 3rd level technical support to departments and technical teams to resolve telecom issues and to support the implementation of new solutions
Provide recommendations to management team to increase effectiveness of organization and technology solutions.
Mentors staff in their assigned duties in order to achieve highest standard of excellence in the department.
- Degree in Computer Science or a related field preferred.
Relevant Work Experience:
Minimum of 8 years' experience in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems.
7 to 10 years' experience working with Avaya voice systems including Communications Manager (CM) based systems, IP Office, Aura System Manager and Session Manager; configuring and implementing Cisco VoIP Applications, including Communications Manager, Unity, UCCE/UCCX and Cisco; routing and switching related services in support of voice services including Voice VLANs, DHCP scopes, Quality of Service (QOS), ACLs and dynamic routing.
3+ years of experience with Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC)
2+ years of experience with all aspects of high availability fault tolerant architectures
5+ years with, IVR, CTI, speech recognition, call center workforce management, quality monitoring, skills based routing, site/location based routing methodologies related to contact center applications are preferred
Experience with VoiceXML, Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience preferred
Experience developing technical diagrams with tools such as Microsoft Visio
Knowledge, Skills & Abilities:
Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.
Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others
Strong organizational skills which allow simultaneous completion of tasks and duties while maintaining the ability to coach junior level team members
Proven ability to effectively communicate complex information both verbally and in writing. Facilitation and presentation skills required.