Randstad Systems Engineer in Addison, Texas

Systems Engineer

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job details:

  • location:Addison, TX

  • salary:$50 - $60 per hour

  • date posted:Tuesday, October 10, 2017

  • job type:Contract

  • reference:581317

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Our client is looking for a Systems Engineer for a 2+ month project in Addison, TX.

Job Functions:

  • Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, or cloud) of high complexity to fulfill business needs for performance and cost benefits

  • Build and maintain relationships with internal IT partners as well as provide high level of technical consultancy to internal customer/business units

  • Provide 3rd level technical support to departments and technical teams to resolve telecom issues and to support the implementation of new solutions

  • Provide recommendations to management team to increase effectiveness of organization and technology solutions.

  • Mentors staff in their assigned duties in order to achieve highest standard of excellence in the department.



  • Degree in Computer Science or a related field preferred.

Relevant Work Experience:

  • Minimum of 8 years' experience in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems.

  • 7 to 10 years' experience working with Avaya voice systems including Communications Manager (CM) based systems, IP Office, Aura System Manager and Session Manager; configuring and implementing Cisco VoIP Applications, including Communications Manager, Unity, UCCE/UCCX and Cisco; routing and switching related services in support of voice services including Voice VLANs, DHCP scopes, Quality of Service (QOS), ACLs and dynamic routing.

  • 3+ years of experience with Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC)

  • 2+ years of experience with all aspects of high availability fault tolerant architectures

  • 5+ years with, IVR, CTI, speech recognition, call center workforce management, quality monitoring, skills based routing, site/location based routing methodologies related to contact center applications are preferred

  • Experience with VoiceXML, Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience preferred

  • Experience developing technical diagrams with tools such as Microsoft Visio

Knowledge, Skills & Abilities:

  • Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.

  • Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others

  • Strong organizational skills which allow simultaneous completion of tasks and duties while maintaining the ability to coach junior level team members

  • Proven ability to effectively communicate complex information both verbally and in writing. Facilitation and presentation skills required.