Army & Air Force Exchange Service ECOMMERCE OPERATIONS TECHNICIAN in AAFES Headquarters (Dallas), Texas

Job Description

RESEARCHES AND RESOLVES COMPLEX CUSTOMER, VENDOR, PRODUCT AND/OR SHIPPING ISSUES RELATED TO THE ONLINE SHOPPING WEBSITE. ENSURES BACK-END PROCESSES ARE COMPLETED TO MAINTAIN CUSTOMER SATISFACTION.

Major Duties

Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures. Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers. Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures. PERFORMS OTHER DUTIES AND PROJECTS AS ASSIGNED..

Job Qualifications

2 YEARS OF CUSTOMER SERVICE, CUSTOMER RELATIONS OR RETAIL OPERATIONS EXPERIENCE REQUIRED.

Additional Qualifications/Requirements

Technical (Preferred/Required Skills/Systems):

  • MICROSOFT OUTLOOK - Required
  • MICROSOFT WORD - Required
  • BUYER WORKSTATION (BWS) - Preferred
  • CALL CENTER TECHNOLOGY - Preferred
  • EXCEL - Preferred

Vacancy Number: C1-000904-2017

Job Title: ECOMMERCE OPERATIONS TECHNICIAN

Exchange Location: United States - Texas - AAFES Headquarters (Dallas)

Facility Name: CATALOG/ECOM CUSTOMER

Employment Category: Temporary Full Time

Career Area: Retail Specialist

Job Grade: 3

Job Tier: 2

Work Challenges: Extended Duty Hours / Varying Work Schedules

Holiday hours may be required

Supervisor: No

Salary Minimum: $32,662.00

Number of Positions Remaining: 13

Removal Date: 27-Oct-2017