Army & Air Force Exchange Service ECOMMERCE OPERATIONS TECHNICIAN in AAFES Headquarters (Dallas), Texas
RESEARCHES AND RESOLVES COMPLEX CUSTOMER, VENDOR, PRODUCT AND/OR SHIPPING ISSUES RELATED TO THE ONLINE SHOPPING WEBSITE. ENSURES BACK-END PROCESSES ARE COMPLETED TO MAINTAIN CUSTOMER SATISFACTION.
Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures. Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers. Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures. PERFORMS OTHER DUTIES AND PROJECTS AS ASSIGNED..
2 YEARS OF CUSTOMER SERVICE, CUSTOMER RELATIONS OR RETAIL OPERATIONS EXPERIENCE REQUIRED.
Technical (Preferred/Required Skills/Systems):
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- BUYER WORKSTATION (BWS) - Preferred
- CALL CENTER TECHNOLOGY - Preferred
- EXCEL - Preferred
Vacancy Number: C1-000904-2017
Job Title: ECOMMERCE OPERATIONS TECHNICIAN
Exchange Location: United States - Texas - AAFES Headquarters (Dallas)
Facility Name: CATALOG/ECOM CUSTOMER
Employment Category: Temporary Full Time
Career Area: Retail Specialist
Job Grade: 3
Job Tier: 2
Work Challenges: Extended Duty Hours / Varying Work Schedules
Holiday hours may be required
Salary Minimum: $32,662.00
Number of Positions Remaining: 13
Removal Date: 27-Oct-2017